How to resolve most known issues on each platform

Freeze Tag Support -

Restarting the app


  • Restart and Force-close your app by double tapping the "Home" button on your iOS device
  • The Multi-tasking bar should appear on the bottom of the screen
  • Hold down the game app in the multi-tasking bar until the app starts to shake
  • When the game app starts to shake, tap the "-" in the top left hand corner to force close the app
  • Go back to your iOS Springboard and reload your app


  • Go to "Settings"
  • Select "Applications"
  • Tap on "Manage Application"
  • Choose the appropriate app to "Force-Stop"
  • Go back into game app

Update Game

    Make sure you have the latest version of your app.  Go to iTunes Store or Android Marketplace to update your app.

Uninstall/Reinstall the App.


  • Hold any icon on your device until all of them start to shake; you will see an "x" next to each app that you can delete.
  • Touch the "x" of the app you want to delete. You may have to confirm the deletion and/or rate the app.
  • Re-download the app from your iTunes
  • Open the App


  • Go to "Settings"
  • Select "Applications"
  • Tap on "Manage Application
  • Choose the appropriate app to "Uninstall"
  • Go to Marketplace to find and Reinstall app
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