Restarting the app
iOS
- Restart and Force-close your app by double tapping the "Home" button on your iOS device
- The Multi-tasking bar should appear on the bottom of the screen
- Hold down the game app in the multi-tasking bar until the app starts to shake
- When the game app starts to shake, tap the "-" in the top left hand corner to force close the app
- Go back to your iOS Springboard and reload your app
Android
- Go to "Settings"
- Select "Applications"
- Tap on "Manage Application"
- Choose the appropriate app to "Force-Stop"
- Go back into game app
Update Game
Make sure you have the latest version of your app. Go to iTunes Store or Android Marketplace to update your app.
Uninstall/Reinstall the App.
iOS
- Hold any icon on your device until all of them start to shake; you will see an "x" next to each app that you can delete.
- Touch the "x" of the app you want to delete. You may have to confirm the deletion and/or rate the app.
- Re-download the app from your iTunes
- Open the App
Android
- Go to "Settings"
- Select "Applications"
- Tap on "Manage Application
- Choose the appropriate app to "Uninstall"
- Go to Marketplace to find and Reinstall app
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